It is our policy to promote the highest standard of service for our clients. We endeavour to ensure that all complaints are resolved satisfactorily and in a timely manner.
If you have a complaint about our services, you may contact the member of our staff with whom you normally deal.
Alternatively please contact our Compliance Officer at the address below:
The Compliance Officer, GRP Retail Limited, 50 Fenchurch Street EC3M 3JY. 0203 813 6900
You may make your complaint either orally or in writing. We will acknowledge receipt of your complaint promptly in writing and give you our response at the time, if we can.
If following receipt of our final response or after eight weeks if we have not yet provided you with our final response, if you are an eligible complainant, you have the right to refer your complaint to the Financial Ombudsman Service (FOS). Further information is available on their website below.
Financial Ombudsman Service, Exchange Tower, London. E14 9SR 0800 023 4567
Who is an Eligible Complainant:
- Any private individual
- Any business which employees less than 10 people and has a turnover or annual balance sheet that does not exceed €2 million
- A charity which has an annual income of less than £1 million
- A trustee of a trust which has a net asset value of less than £1 million